This page matters most because Tanya specifically said there is conflicting information.

Shipping Policy

Propswords ships to approved domestic and international destinations, subject to product restrictions and local laws.

Processing Time
Orders are typically processed within 1 to 3 business days. Custom, engraved, personalized, or made-to-order items may require additional processing time. Orders are not processed on weekends or holidays.

Domestic Shipping
U.S. orders usually arrive within 3 to 7 business days after shipment, depending on destination and carrier service.

International Shipping
International orders usually arrive within 7 to 15 business days after shipment, depending on destination, carrier service, and customs processing. Delivery estimates are not guaranteed.

Tracking
Tracking information is provided once the order is shipped.

Customs, Duties, and Taxes
International customers are responsible for any customs duties, taxes, import fees, or clearance charges imposed by their country.

Restricted Destinations
We do not ship to countries, states, territories, or jurisdictions where the ordered item is prohibited or restricted by law, carrier rule, or customs regulation. Orders placed for restricted destinations may be canceled.

Product Restrictions and Legal Compliance
Certain products sold on this website may be subject to federal, state, or local restrictions. This may include, but is not limited to, automatic knives, switchblades, assisted-opening knives, and other regulated items.

Customers are solely responsible for ensuring that any product ordered is legal to own, purchase, import, and receive in their city, county, state, and country. Propswords reserves the right to refuse or cancel any order that may violate applicable laws or carrier restrictions.

For U.S. customers, knife laws and restrictions vary by state and locality. Customers should review their local laws before ordering restricted products.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, losses, or additional costs caused by incorrect shipping information.

Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery timing is outside our control. If a shipment is delayed, lost, or marked delivered but not received, customers should contact the carrier first and then contact us for assistance.

Refused Shipments and Returns to Sender
If a shipment is refused, unclaimed, or returned due to an incorrect address or import issue, re-shipping or refund decisions will be handled on a case-by-case basis. Shipping charges may be non-refundable.

Contact Information
Propswords
1537 bath ave brooklyn ny 11228

support@propswords.com

9293310027