Refund & Exchanges

Refund Policy stomers to shop with confidence. If you are not satisfied with your order, please review the policy below.

Order Cancellations
Orders may be canceled within 12 hours of purchase, as long as the order has not already been processed or shipped. Once an order has been shipped, it cannot be canceled.

Returns
We accept returns on eligible items within 14 days of delivery. To qualify for a return, the item must:

• Be unused and in original condition
• Be returned in the original packaging
• Not be a custom, engraved, personalized, or made-to-order item
• Not show signs of wear, damage, misuse, or modification

Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Custom or personalized items
• Engraved products
• Clearance or final sale items
• Used items
• Items damaged after delivery بسبب misuse, neglect, or improper handling

Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at [your email] with:

• Your order number
• Clear photos of the item and packaging
• A brief explanation of the issue

We will review the claim and, if approved, offer a replacement, store credit, or refund.

Return Approval
Returns must be approved before being sent back. Unauthorized returns may not be accepted. To request a return, contact us at sales@propswords.com.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Refund Processing
Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5 to 10 business days. Processing time may vary depending on the payment provider or bank.

Refused or Undeliverable Packages
If a package is refused or returned due to an incorrect address provided by the customer, the customer may be responsible for re-shipping fees and any non-refundable carrier charges.

Contact Us
For return and refund requests, contact:
Propswords
1537 bath ave brooklyn ny 11228 usa
support@propswords.com

9293310027